Returns

If you wish to return your item(s) follow the returns procedure below. Items must be unworn, in their original condition & packaging and returned within 30 days of delivery.

Returned goods normally take around 10 working days to arrive back and for a refund to be processed. For your Right to Cancel, please see section 7 of our t&c’s.

  • Ensure Item(s) are securely packaged for return.
  • Firmly attach your chosen returns label ensuring the barcode is clearly visible.
  • Keep proof of postage or tracking code - we'll need this if there are issues with your return.

Our returns options:

Hermes ParcelShop Returns £2.99

Fill in the Returns Form that was enclosed with your order and drop off your parcel at one of over 4,500 local shops Find your local shop.

You will be given a tracking code, so that you can follow your parcel’s progress back to us. Alternatively click the download label link and follow the simple on-screen instructions (you’ll need a printer

Please Note: You will not have to pay upfront for delivery via Rebound. The £2.99 is deducted from the overall refunded amount.

Store Returns FREE

Items purchased on Wynsors.com can be returned to any of our stores. You may also exchange your item in store. Please take along the following with your item:

  • Your confirmation email (either printed or on our phone/tablet)
  • The credit/debit card used to pay for the order. If you used PayPal ensure you take the card linked to your PayPal account.
  • Your returns form

Check our Store Info page for store locations and opening times.

Post Office Returns

To return your order to us via the Post Office please contact our customer service team.

Wynsors World of Shoes
Returns Department
Park Side
Park Road Industrial Estate
Bacup
Lancashire
OL13 0BW
UK

Exchanges

We are unable to process any exchange requests by post. If you require an exchange, please take your item(s) to a store of your choice. Alternatively, you will need to return your item for a refund and place a new order online.

Bought your item in store?

If you bought your items in one of our stores please return to any of our stores, within 30 days of purchase, with your receipt for your refund or exchange.

Faulty (or Damaged) Returns

If your item is faulty (or damaged) when you receive it, please contact our Customer Service Team. You will need to inform them of your order number, the reason for the return and whether you would like a replacement or a refund. The team will then advise you how to proceed.

Please note all goods believed to be faulty must be returned using the returns label provided to ensure you are not charged for postage as we are unable to reimburse own postage if paid.

You can also return the item to any of our Wynsors stores, simply bring along your delivery note and/or receipt.

International Returns

Should you not live in the UK you can return your item directly to us. Please contact our Customer Service Team for more information.

Cancel an Order

There is only a very limited period of time where an order can be canceled before it’s dispatched. You can call us on 01706 871 910 and we'll try our best to help.If your order has already been processed, dispatched or delivered, you’ll need to follow our returns procedure above.

Change an Order

Once your order has been placed, it cannot be changed (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.

Need Help?

Contact one of our customer service team

  Monday - Thursday: 8am - 5pm, Friday: 8am - 4.30pm

  01706 871 910

  [email protected]