FAQ

Ordering & Payment

What payment methods can I use?

We accept Visa Credit, Delta, Debit and Electron, Mastercard Credit, Maestro, Solo, American Express and Paypal. We do not accept Switch.


Has my order gone through OK?

We send a confirmation email to you as soon as your order is placed - make sure to check your ‘Junk/Spam’ folder in case it’s hiding away there. If you still don’t have it, get in touch with our Customer Service Team and we can resend it to you. Don’t forget, if you have an account you can check the status of your order at any time too!

Can I add to my order?

Unfortunately once your order has been placed it cannot be changed. You can place a new order, and remember standard delivery is FREE for all orders over £20!


Can I cancel my order?

There is only a very limited period of time where an order can be canceled before it’s dispatched. You can call us on 01706 871 910 and we'll try our best to help. If your order has already been processed, dispatched or delivered, you’ll need to follow our returns procedure.


Why has my payment declined?

If your credit or debit card has been refused, try and ensure you have entered the correct details. Alternatively you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.


When will you take payment?

Payment will be taken prior to despatch of your order.


Can I track my order?

Most orders are trackable. Visit our Track Your Order page for more info.


How many items can I order?

There is no limit! You are free to purchase as many items from Wynsors as you please.


Is my order guaranteed or could it be cancelled after I place my order?

There is still a possibility that an item may be out of stock by the time your order is processed at our warehouse. If so you will be notified and a refund will be issued.


Delivery & Collection

What are your delivery charges?

Standard Delivery on orders over £20 is FREE! Orders under £20 will be charged at £2.99. Next Day Delivery on orders over £25 is £2.99. Orders under £25 will be charged at £4.99. Store Delivery in 3-6 working days is FREE! Store Delivery in 1-3 working days is £2.99 International Delivery is £8.00, plus £4 for each additional item.


How long will my delivery take?

With our Standard Delivery we aim to have your shoes with you within 4 days from the date of order. International orders will take 10-15 days.


Can I specify a day for delivery?

Unfortunately we cannot specify an exact delivery date.


How will my order be delivered?

The majority of UK orders are delivered by Hermes, some items come direct from our supplier couriers DPD and Royal Mail. International orders are handled by local couriers. On receipt of the goods, a signature will normally be required


I’ve only received part of my order?

If you have ordered multiple products, it is possible your order will be sent in more than one delivery and from more than one courier as some items come direct from our supplier. We will inform you of the delivery service via email once your item(s) has been shipped.


My order has been returned to the sender. Will I have to pay to have it posted back out?

If our courier cannot deliver your order they will leave a card with contact details. We reserve the right to charge a further £10 for redelivery.


What countries do you deliver to?

We deliver to Mainland UK (including Northern Ireland, Jersey & B.F.P.O addresses). We also deliver to the following European Countries: Germany, France, Ireland, Belgium, Denmark, Italy, Luxembourg, Netherlands, Portugal and Spain


Can I Click & Collect?

Of Course! Our Delivery to Store service allows you to collect your order from any of our UK stores for FREE! Simply choose the Click & Collect service in the checkout process and we'll let you know when your order is ready for collection.


Can I Have My Shoes Delivered To A Different Address To My Billing Address?

Yes, our delivery options will allow you to have your order delivered to anywhere as long as it's an address within our delivery areas.


Do you deliver to BFPO addresses?

Yes, our standard delivery charge to BFPO addresses is £3.99.


Returns, Refunds & Exchanges

Can I get a refund?

If you wish to return your item(s) you will need to follow our returns procedure. Items must be unworn, in their original condition & packaging and returned within 30 days of delivery.


Can I get an exchange?

We are unable to process any exchange requests by post. If you require an exchange, please take your item(s) to a store of your choice. Alternatively, you will need to return your item for a refund and place a new order online.


How long will it take to get a refund?

Returned goods normally take around 10 working days to arrive back and for a refund to be processed.


Are returns free?

We will cover the cost of the item, however you will have to pay for the returns postage. Full details can be found here. In the case of faulty goods we will also cover the cost of returns postage, if we deem the goods to have a manufacturing . Please contact our Customer Service Team. You will need to inform them of your order number, the reason for the return and whether you would like a replacement or a refund. The team will then advise you how to proceed.


My order has been returned to sender but I no longer want it. Can I have a full refund?

Yes. Once confirmed that you do not want the order it will take a further 3-5 working days for the funds to be available in your account.


Promotions & Discount

Where do I enter my promotional/coupon code?

To apply a code to your order, the code must be entered into the coupon code field within the checkout process.


Can I use my promotional/coupon code in store?

Please check the terms and conditions of the promotion, if available in store you will need to present the voucher in store either by printing it out or showing it on your phone.


Can I apply my NUS discount?

At present we are unable to apply NUS discounts online.


Can I use gift vouchers online?

At present we are unable to accept gift vouchers via wynsors.com. To redeem a gift voucher please visit one of our stores.


When is your next sale?

To keep up to date with all our offers and sale periods sign up to our weekly newsletter here.


I bought an item at full price but the next day they went into the sale - can I get the difference refunded?

No. Once ordered the price is fixed for both home delivery and collect from store.


My Account

How do I check my saved addresses are correct?

1. Log into your account here
2. Go to your “address book” section
3. Select “Edit” OR “Add Address”
4. Update your details by filling out the required information
5. Select “Update” OR “Submit the Information”


I’ve forgotten my password - how do I log in?

Don't worry about it. All you need to do is go to the 'Forgotten your password' link and enter your account email address in the box provided. Select ‘submit information’ button and we'll send a new password to your email address. If you're still having problems, just give us a call.


How do I Change my personal details or email address?

To change any of your personal details such as name, contact details and password – log in to your account here. Under the “My Account” section you can change your contact information addresses and password.


How do I unsubscribe from emails?

Unsubscribing is easy. Simply click the link at the bottom of one of our weekly emails, or log in to your account and click on the link under the Email Notifications section.


When is your next sale?

To keep up to date with all our offers and sale periods sign up to our weekly newsletter here.


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