How do I return an item?
If you wish to return your item(s) follow the returns procedure below. Items must be unworn, in their original condition & packaging and returned within 30 days of delivery.
Important things to remember when returning
Returned goods normally take around 14 working days to arrive back and for a refund to be processed. For your Right to Cancel, please see section 7 of our t&c’s.
- Ensure Item(s) are securely packaged for return.
- Firmly attach your chosen returns label, ensuring the barcode is clearly visible.
- Keep proof of postage or tracking code - we'll need this if there are issues with your return.
Our returns options:
Evri Returns £3.95
Follow these easy steps on how to use the returns portal:
- Go to the Returns Portal here.
- Enter your order number.
- Provide your Order ID and Email Address, then click 'Continue'.
- Choose the reason for returning.
- Select your return method and follow the instructions on screen
You will be assigned a tracking number so that you can follow your parcel’s progress back to us.
Please note: You will not have to pay upfront for returns via Evri. The £3.95 is deducted from the overall refunded amount.
Store Returns FREE
Items purchased on Wynsors.com can be returned to any of our stores. You may also exchange your item in a store. Please take along the following with your item:
- Your confirmation email (either printed or on our phone/tablet)
- The credit/debit card used to pay for the order. If you used PayPal ensure you take the card linked to your PayPal account.
Check our Store Info page for store locations and opening times.
Klarna & Clearpay Returns
If you’ve paid for your items via Klarna or Clearpay, these items can unfortunately only be returned via post and won’t be processed in-store.
Exchanges
We are unable to process any exchange requests by post. If you require an exchange, please take your item(s) to a store of your choice. Alternatively, you will need to return your item for a refund and place a new order online.
Bought your item in store?
If you bought your items in one of our stores, please return to any of our stores, within 30 days of purchase, with your receipt for your refund or exchange.
Faulty (or Damaged) Returns
If you believe your item is faulty, please contact our Customer Service Team. You will need to inform them of your order number and the issue with the item. The team will then advise you on how to proceed.
If you are asked to return your item, all goods believed to be faulty must be returned using the returns label provided to ensure you are not charged for postage as we are unable to reimburse your own postage if paid.
If items are returned without being asked to, and they are not faulty, you will be asked to arrange collection of the item.
You can also return the item to any of our Wynsors stores; simply bring your delivery note and/or receipt.
International Returns
Should you not live in the UK, you can return your item directly to us. Please contact our Customer Service Team for more information.
Cancel an Order
There is only a very limited period of time where an order can be cancelled before it’s dispatched. You can call us on 01706 871 910, and we'll try our best to help. If your order has already been processed, dispatched or delivered, you’ll need to follow our returns procedure above.
Change an Order
Once your order has been placed, it cannot be changed (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.