Shipping Information



Click & Collect Orders

Free Store Pickup orders can take up to a maximum of 6 working days to arrive at your chosen store. Express Store Pickup orders are charged at 2.99 per order and can take up to a maximum of 3 working days to arrive at your chosen store.

Please bring the following documents with you when collecting your order:

1. One form of ID (Driving License, Utility Bill etc.) with your name and address on which matches the name and billing address used when placing the order online.

2. A copy of your order confirmation email or text message confirming the order number. Please make sure that you have both of these to hand prior to collecting your order as goods cannot be collected without them for security reasons.

Please note: the above delivery estimates apply to all Click & Collect orders placed before 3pm.


Click & Reserve

Our Click & Reserve service is available to reserve items at any of our Wynsors World of Shoes stores dependant on stock availability. Payment is made at store when the reservation is collected. Once a reservation has been placed, email and SMS text confirmation will be sent to confirm that it is ready for collection within 1 hour during store opening times. Customers will need to bring confirmation of their reservation number when collecting and purchasing their reservation at their chosen store. Please note reservations will only be held until the end of the next trading day.


Home Delivery Despatch

Please note that our standard delivery rate is 2.99* per delivery, by Courier, to your door in 2-4 working days.

If you need the shoes in a hurry then use our premium next day delivery service.

We will deliver the goods ordered next working day
as long as the order is placed before 3pm.

Premium next day delivery is 4.99 irrespective of the number of items ordered. (Next day delivery is not available to the Highlands of Scotland, Northern Ireland, BFPO, some GB postcodes, so these parcels will be delivered and charged on the 2-4 day service).

* The delivery charge for Northern Ireland and BFPO is 3.99. The delivery charge for Jersey is 9.00.

Subject to the goods being in stock, we will endeavour to despatch goods to you as detailed on the charts below. International orders usually take 10-15 working days.


Standard Delivery

Day of Order Day of Despatch (Standard Delivery)
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday
Saturday Monday
Sunday Monday

***The dates above apply to working days Monday Friday and excludes public and bank holidays***



Premium Next Day Delivery (if ordered before 3pm)

Day of Order Day of Despatch Day of Delivery
Monday Monday Tuesday
Tuesday Tuesday Wednesday
Wednesday Wednesday Thursday
Thursday Thursday Friday
Friday Friday Saturday
Saturday Monday Tuesday
Sunday Monday Tuesday

***The dates above apply to working days Monday Friday and excludes public and bank holidays***



International Orders

International orders are charged at 7 for the first item and 4 for each additional item with the exception of Gibraltar which is charged at 9 for the first item and 4 for each additional item. We deliver to the following European Countries: Germany, France, Ireland, Belgium, Denmark, Gibraltar, Greece, Italy, Luxembourg, Monaco, Netherlands, Portugal and Spain.


Terms and Conditions

1 Delivery and Risk

1.1 Our acceptance of your offer to purchase goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the goods which you have offered to purchase and a full refund will be given. For all orders that are in stock, we will endeavour to process and deliver your order within 4 working days (International orders can take up to 2 weeks). Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We can't accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

1.2 We deliver by Courier Service your order to the billing address for the card you use to pay for your order, or you can specify a workplace address at checkout. The delivery address must be in the UK or in one of the specified European Countries for International orders. The standard delivery charge is 2.99* and Premium delivery is 4.99, subject to overall weight or other delivery restrictions, to any postal address in the UK.(Some other areas may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses). International orders are charged at 7 for the first item and 4 for each additional item except Gibraltar which is charged at 9 for the first item and 4 for each additional item. Click & Collect orders are delivered free using our Free Store Pickup delivery option and charged at 2.99 per order for our Express Store Pickup option. Free store pickup orders can take up to a maximum of 6 working days to arrive at your chosen store. Express Store Pickup orders can take up to a maximum of 3 working days to arrive at your chosen store. You will be notified by email and text (if mobile number was set during signup) when your Click & Collect order is ready for collection at your chosen store. You will be notified of all relevant delivery charges when, or shortly after you place your order. If you have any doubts as to delivery and for deliveries in excess 8 - 10 pairs you should contact our help desk prior to placing your order.

1.3 Normal web orders will usually be delivered to you during office hours (9-5pm), Monday to Saturday. We are unfortunately unable to specify the time at which the goods will be delivered to you. If goods are to be delivered outside these hours we shall contact you accordingly. You will be notified via email/text when your Click & Collect order is ready for collection at your chosen store.

1.4 A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. This does not apply to International orders or Click & Collect orders.

1.5 All risk of loss or damage will pass to you upon delivery.

2 Title

2.1 Title to the goods ordered remains with us until such time as payment in cleared funds has been received from you.

3 Payment

3.1 Payments are accepted on the credit and debit cards listed on the Website in addition to PayPal.

3.2 We may debit your payment card before a binding contract has been concluded. Such action will under no circumstances constitute acceptance of your offer on our part and, in the event that, we ultimately reject your order, a refund will be made to your payment card.

3.3 All payments will be encrypted to ensure that any transaction effected through the Website is as secure as possible.

4 Right to withdraw

4.1 Kindly return all products within 28 days of purchase in their original packaging. Our cooling off period is 7 working days from the day after the day on which the goods were received. In certain circumstances, you may have the right to withdraw from the contract without penalty and without the need to give us any reason, at any time during a period of seven working days (Monday to Friday inclusive) which in the case of goods shall begin from the day after the day of receipt of the goods by you. In this instance a full refund including postage will be given.

4.2 If you wish to exercise your right to withdraw from your transaction with us you must notify us accordingly either by email or by fax within the timeframe specified in clause 4 (1) above.

4.3 Once we have received the goods from you in accordance with clause 4 (2) above, we agree to reimburse you within 30 days of notification of withdrawal, the purchase price and original delivery costs you paid for the goods

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