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Returns

Wynsors
Park Side
Park Road Industrial Estate
Bacup
Lancashire
OL13 0BW
UK
01706 871910

Returns Procedure

If you need to return one of your purchases please refer firstly to the relevant section in our terms and conditions to see detailed information about our returns conditions before continuing with the rest of this form.

1) Send us, by means of the form below, details of the return including your order number and the reason for returning the goods.

2) You will then receive an e-mail from us acknowledging your request for a return giving your own unique return number, which should be quoted in all correspondence.

3) You will need to then arrange to send the parcel, suitably packed and protected, back to us in its original packaging at your expense (If the goods are found to be faulty you will receive a credit for this) to the address shown above and include a copy of the receipt for postage or carriage, along with a copy of the e-mail we send you showing the return number.

4) If the return is within our stated 7 working days time limit you will be credited for the cost of your goods and delivery to you.

5) All claims for damaged or faulty goods will be assessed by our SATRA accredited technicians so as to establish their cause. After which a decision will be made as to the validity of the claim and level to which you will be reimbursed.

Returns
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