FAQ

Q: How long will my delivery take?
A: We aim to have your shoes with you in a maximum of 4 days from the date of order.  International orders may take longer.

Q: Can I specify a day for delivery?
A: Unfortunately we cannot specify an exact delivery date.

Q: I haven't received a confirmation email
A: An automated email would have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact our Helpdesk on 01706 871910 or check that the e-mail given on your account is correct.

Q: What payment methods can I use?
A: We accept Visa Credit,Visa Delta / Debit, Visa Electron, Mastercard Credit, Maestro (Excluding Switch) Solo. We cannot accept American Express.  We also accept Paypal.

Q: It's asking for an issue number but I don't have one.
A: This is only applicable for Solo/Switch cards. If you are not using one of these payment types please ignore this box.

Q: It's asking for a security code. Where can I find this?
A: The card security code is the last three digits on the signature strip on the reverse of the card.

Q: Can I pay with a cheque?
A: Unfortunately we do not accept cheques.

Q: How will my order be delivered?
A: Your items are sent by our carriers. On receipt of the goods a signature will normally be required for carrier deliveries.

Q: Can I specify a courier service?
A: Unfortunately not.

Q: What are your delivery charges?
A: To UK mainland customers there is a standard delivery fee of £2.99 (Except Northern Ireland and B.F.P.O orders which have a delivery fee of £3.99 and Jersey which has a delivery fee of £9).  Orders to European countries are charged at £7 for the first item and £4 for each additional item.  Orders to Gibraltar are charged at £9 for the first item and £4 for each additional item.

Q: Are your delivery charges per item?
A: Deliveries are charged per order for UK Mainland orders.  International orders are charged per item (see above question for charges).  

Q: Can I apply my NUS discount?
A: At present we are unable to apply NUS discount via our internet and mail order service.

Q: When will you take payment?
A: Payment will be taken on despatch of your order.

Q: How can I track my order?
A: To track your order please contact our Customer Services Team via our Contact Us Page

Q: How many items can I order
A: There is no limit! You are free to purchase as many item from Wynsors as you please.

Q: No one's ever at my house. Can I send to my work address?
A: Yes.

Q: Can I use credit notes/ gift vouchers over the internet?
A: At present we are unable to accept gift vouchers/ credit notes via our online service.

Q: The shoes I want aren't on the site
A: Unfortunately we can't guarantee our whole collection appear on the website. For shoes not available on our website you will need to visit your local store.

Q: How do I know if stock's available?
A: If the shoes are on the website then they will in just about every case be in stock If the item you have ordered is unavailable or temporarily out of stock we will endeavour to contact you via email or telephone as soon as possible.

Q: Can I get exchanges or refunds?
A: At Wynsors we want to ensure that when you buy shoes from us that you are completely happy with them. For online purchases, kindly return items within 28 days of purchase for a refund. Our cooling off period is within 14 working days of the day after the day on which the goods were received where a full refund including postage will be given. Please whenever possible enclose a copy of your invoice (although there is no obligation to include this) to:

Wynsors World of Shoes
Courtesy Shoes Ltd,
Parkside,
Park Road Industrial Estate,
Bacup,
Lancashire,
England,
OL13 0BW.

Once your shoes are back with us you will be issued with a refund in accordance with our terms and conditions. If you require another pair of shoes in replacement please return to the website at www.wynsors.com and place a new order.

We can only refund the card originally used for payment.

Q: Are returns free?
A: Unfortunately not. However in the case of faulty goods, return postage we be refunded and we will cover the postage costs to send the item back out to you.

Q: My order has been returned to the sender. Will I have to pay to have it posted back out?
A: If our courier cannot deliver your order they will leave a card with contact details. We reserve the right to charge a further £10 for redelivery

Q: My order has been returned to sender but I no longer want it. Can I have a full refund?
A: Once confirmed that you do not want the order it will take a further 3-5 working days for the funds to be available in your account.

Q: What countries do you deliver to
A: We deliver to Mainland UK (including Northern Ireland, Jersey & B.F.P.O addresses).  We also deliver to the following European Countries:  Germany, France, Ireland, Belgium, Denmark, Greece, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, and Gibraltar.

Q: When is your next sale?
A: Please refer to our news page for information on seasonal sales.

Q: How do I contact you
A: You can email us using the details shown on our "contact us" page.

Q: How do I apply for a job
A: You can view and apply for our latest job vacancies via our Jobs Section

Q:Are your shoe sizes UK or European?
A: All shoe sizes are displayed in UK sizes.