Terms & Conditions
Thank you for choosing to shop online at www.wynsors.com (‘the Website’).
1. Information About Us
The Website is operated by Wynsors World of Shoes (‘we’, ‘us’ or ‘our’), which is a trading name of Courtesy Shoes Limited, a company registered in England and Wales (company number 00567238) with its registered office at Parkside, Park Road Industrial Estate, Bacup, Lancashire OL13 0BW. That is also our trading address where we can be contacted or, if you would prefer you can contact our Customer Services Team via our Contact Us Page. Our VAT number is 145083087.
2. Purpose of these Terms
NOTE: your attention is drawn to clauses 3 and 8 in particular.
2.2 Before submitting your order for Products to us, you will be asked if you agree to these Terms. If you do agree to them, please click on the ’I accept’ button. Please only click ‘I accept’ if you are happy to be bound by these terms, are at least 16 years of age and resident in the United Kingdom or one of our specified European delivery destinations, which are: Germany, France, Ireland, Belgium, Denmark, Gibraltar, Greece, Italy, Luxembourg, Monaco, Netherlands, Portugal and Spain (‘European Shipping Destinations’)
2.3 If you find yourself unable to agree to these Terms, then you must not use our ordering service and we ask that you cancel the details of your order by removing all the items you have selected from the shopping basket and clicking the refresh button at the bottom of the order form before returning to our home page.
2.4 We may revise these Terms from time to time to reflect changes in how we accept payment from you, laws and regulatory requirements or technological facilities we use. Every time you order Product(s) from us, the Terms in force at that time will apply to the contract between you and us for those Product(s). Please check the latest version of these Terms by coming back to this page whenever you place an order to ensure you understand the Terms which will apply at that time
2.5 At some points in these Terms we use the words ‘working days’. This means Monday to Friday, excluding Saturdays, Sundays and designated public holidays in England and Wales.
3. Orders and Formation of Contract
3.1 Set out below is a useful summary of the steps which you must follow in order to conclude a legally binding contract with us:
After you have agreed to these Terms by clicking on the "I accept" button, you will be asked to enter your payment card details at the appropriate stage. The next page to appear on your screen will be our standard order form which contains information on the total price of your chosen Product(s) together with a description of them and an explanation of any promotional offers which may apply.
You can, and it is your responsibility to, check and amend any errors at each page of the order process before submitting your order to us.
If you change your mind and do not wish to submit an order to us, you should remove the item(s) you have ordered and click the refresh button then return to our home page. Once your order has been submitted you will not be able to amend errors, though you may cancel your order and return any Products not required in accordance with your right to cancel, or our returns policy which is explained below. The details about your recent orders can be found in your customer login.
Once you are satisfied the information you have provided is correct, you can submit an order to us by clicking on the "SUBMIT" button which appears at the end of the form. There are some situations where we cannot accept an order, and in the order form, you will be asked to identify if any of these are applicable to you. By clicking on ’Submit’ you will confirm that none of these situations apply to you and that your responses are not misleading or inaccurate, and accordingly you acknowledge that we are reliant upon you to complete the order form accurately.
For legal purposes, by completing and submitting the electronic order form you are making an offer to purchase Products which, if accepted by us, will result in a binding contract.
We will send you an e-mail simply confirming that your order has been received. However, this does not mean your order has been accepted, as this will only happen when we send you a further email confirming despatch and delivery details (‘Dispatch E-Mail’). There will only be a legally binding contract between us once we have sent the Despatch E-Mail to you. Please note that we may debit your payment card before a binding contract has been concluded, but you will be entitled to a full refund if that contract is not made for any reason.
Step 5: Once we are in a position to fulfil your order we shall send the Despatch E-Mail to you, at which point the contract between you and us for purchasing the Product(s) is legally formed. If we cannot fulfil your order for any reason in relation to some or all of the Product(s) you ordered, we will not send a Despatch E-Mail to you. However, we will inform you that your order cannot be fulfilled in relation to those Product(s) and a refund of any money you have paid in relation to those Product(s) will be made to your payment card.
3.2 Please note that while we will send emails to you as appropriate under this clause, as with all communication over the internet we cannot guarantee that the notification we send will be received by you, nor that, if it is received by you, it will be legible and uncorrupted.
4. Product Description and Pricing
4.1 Prices quoted for Products on the Website are stated in UK Sterling, are inclusive of VAT at the current standard rate and exclusive of our delivery charges. Details of our delivery charges are noted below, and can also be found on our Shipping Information page. You will be notified of all relevant delivery charges when or shortly after you place your order in any event.
4.2 The price, availability and specification of the goods as stated on the Website are subject to change without notice, but changes will not affect any order we have accepted with a Despatch E-Mail.
4.3 Our Website contains a large number of Products and it is always possible that, some of the Products on our Website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that: (a) Where the Product's correct price is less than the price stated on our Website, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and (b) If the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
4.4 All photography appearing on the Website are for illustration purposes only and, as such, may vary slightly, particularly colours depending on your screen settings. Whilst it is our intention to keep the Website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us but before we have sent you a Despatch E-Mail, we will contact you prior to accepting your order with the correct details. You may then either cancel your order and receive a refund or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
4.5 Details of any promotional offers and discounts, their duration and steps or evidence required to claim them will be detailed on the Website. It is your responsibility to claim any discounts which may be available and apply to you. Where you have redeemed a promotional code or any other offer against your order, acceptance of the order is subject to us verifying from the information provided that you comply with all the eligibility criteria and/or terms of the offer. We reserve the right to withdraw or vary the availability of any discounts or promotional offers. Any changes will not affect any order which we have confirmed with a Despatch E-Mail.
5. Payment and Ownership
5.1 Ownership of the Product(s) ordered remains with us until such time as payment in cleared funds has been received from you for all the Product(s) ordered and all associated delivery charges. You will own the Product(s) once we have received payment in full for them and all associated delivery charges, and you have received them.
5.2 Payments are accepted from the credit and debit cards listed on the Website, or from a valid PayPal account you are authorised to use.
5.3 We may debit your payment card before a binding contract has been concluded i.e. before the Despatch E-Mail is sent to you. Such action will under no circumstances constitute acceptance of your offer on our part and, in the event that we ultimately are unable to accept or fulfil your order, a full refund will be made to your payment card.
5.4 All payments will be encrypted to ensure that orders you place through the Website are as secure as possible.
6. Delivery and Risk
6.1 Information about Delivery of your ordered Product(s) is set out below. If you have any doubts as to delivery arrangements and for deliveries in excess of 10 Products you should contact our help desk prior to placing your order.
6.2 When placing your order you must choose whether you want the Product(s) you order to be sent to your home or other private address (Home Delivery), or to one of our UK stores for you to collect (Click & Collect).
6.3. If you have chosen Home Delivery then your address for delivery, must have a Royal Mail postcode in the United Kingdom, or be within one of our European Delivery Destinations, Some other areas may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. We will endeavour to process and deliver your ordered Product(s) by courier:
(a) Within 4 working days of sending you the Despatch E-Mail, if you have chosen a delivery address within the United Kingdom (with a Royal Mail post code). In this case, standard delivery is charged at £2.99 (excluding Northern Ireland and BFPO which is charged at £3.99 and Jersey which is charged at £9.00). Premium next day delivery is also available at a cost £4.99 per parcel to any postal address in the UK (except Northern Ireland, BFPO, Jersey and International addresses), subject to overall weight or other delivery restrictions; or (b) Within 14 days of sending you the Despatch E-Mail, if you have chosen a delivery address within a European Delivery Destination. Delivery charges on orders to European Shipping Destinations are charged at £7 for the first item and £4 for each additional item, except for deliveries to Gibraltar which are charged at £9 for the first item and £4 for each additional item.
6.4 For Home delivery orders your order will usually be delivered to you during office hours (9-5pm), Monday to Saturday. We are unfortunately unable to specify the time at which the goods will be delivered to you. If goods are to be delivered outside these hours we shall make reasonable attempts to contact you accordingly.
Click & Collect
6.5 If you have chosen to Click & Collect we will endeavour to process and deliver your ordered Product(s) to your chosen UK store by courier: (a) Within 6 working days of us sending you the Despatch E-Mail, if you have chosen to Click & Collect with free store pick up; or (b) Within 3 working days of us sending you the Despatch E-Mail if you have chosen to pay an additional £2.99 for Express store pick up.
6.6 For Click & Collect orders you will be notified via email and sms text (if mobile number was entered during signup) when your order is ready for collection at your chosen store. You should check the store opening times before picking up your Product(s).
6.7 The following documents are needed when collecting a Click & Collect order placed on the Website: (a) One form of ID (Driving License, Utility Bill etc.) with your name and address on which matches the name and billing address used when placing the order online; and (b) A copy of your Despatch E-Mail or text message confirming the order number. Please make sure that you have both of these to hand prior to collecting your Click & Collect order as Products cannot be collected without them for security reasons.
6.8 Whilst we make every effort to deliver Products on the day we specify, we may not be able to deliver on that day if there is an Unpredictable Event that prevents us doing so. If we are unable to deliver the Product(s) due to an Unpredictable Event, we will contact you in accordance with clause 10 (below).
6.9 All risk of loss or damage to the Product(s) will pass to you once we have delivered the Product(s) to your chosen Home Delivery address or, if you have chosen our Click & Collect service, once you collect the Product(s) from your chosen store.
7. Right to withdraw
7.1 You have a legal right to cancel the contract between us (including if you change your mind), starting from the date we send the Despatch E-Mail (being the date the contract between us is made). That right lasts for 14 (fourteen) working days from the day after you receive your ordered Product(s).
7.2 If you wish to exercise your right to withdraw from your transaction with us please contact us in writing to tell us either via our Contact Us Page or by sending a letter to:
Courtesy Shoes Limited
Trading as Wynsors World of Shoes
Park Road Industrial Estate
The Cancellation Notice takes effect from the date you send it to us, and you may wish to keep a copy for your own records.
7.3 Once we receive your Cancellation Notice we agree to reimburse you, within 14 days, with the full purchase price and the original delivery costs you paid for the goods if the order is returned in full (No delivery costs will be credited in relation to any Products you fail to return). All refunds will be made to the credit or debit card or PayPal account used to make the payment to us.
7.4 If you returned the Products to us because they were faulty or mis-described, we will also reimburse you for any reasonable costs you incur in returning the item to us, providing you send us written evidence of those costs and charges and have complied with clause 8 below.
7.5 If you send a Cancellation Notice to us, you have a legal obligation to keep the Product(s) in your possession and to take reasonable care of them. You should send all Product(s) you have cancelled back within 28 days of the date of your Cancellation Notice and, unless the Product(s) are faulty or not as described (in this case, see clause 7.3), you will be responsible for the cost of returning the Product(s) to us.
8. Returns Policy
8.1 We want you to be completely satisfied with your new purchase from us. You should notify us if you believe the Product(s) delivered to you suffer from any fault or if they do not match the specification on the Website at the time you ordered them. Please try to let us know within 14 days from the date of delivery/collection or (where the issue was not apparent on reasonable inspection at that time) as soon as possible after you notice the problem. You can get in touch with us to report a defect by sending an email, writing to us or calling us using the contact details shown at the top of these Terms.
8.2 When letting us know of any fault with the Product(s), please be sure to confirm whether you would prefer a full refund, exchange for identical Product(s). If you do not do so, we will assume you require a refund.
8.3 When returning any faulty Product(s) you should ensure that the returns portion of your delivery note is filled in and returned to us, preferably with the invoice provided to you and your contact telephone number. It would also help us if you could include a brief summary of your complaint, if this has not already been provided.
8.4 A returns label can be downloaded via our Website (you will initially be charged £2.99 for using this label to cover the cost of the return). Alternatively you can return the goods via your own postage at your own initial expense. Unfortunately, those returning Product(s) delivered to one of our European Delivery Destinations cannot use the returns label. Assuming there is no dispute between us as to the defect, we will refund the reasonable postage costs you incur in returning faulty Product(s) to us.
8.5 Product(s) should be returned in secure packaging and to the address stated on the packing slip. You are responsible for ensuring that any Product(s) returned to us are in an unworn and reasonable condition at the time of posting.
8.6 Once we have received the returned Product(s) from you as noted above we shall check them and provide you with a refund of the original price and delivery costs paid for the returned Product(s), along with any evidenced and reasonable postage costs you incurred in returning them. However, we will not be obliged to do so if there is reason for us to believe the defect has been caused by: (a) Fair wear and tear; (b) Misuse of or accidental damage to the Product(s) by you; or (c) You having tried to alter or repair the Product(s) and caused damage in the process.
8.7 Your right under this clause 8 is in addition to and does not affect your other legal rights. Further information about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
9. Warranties and Liability
9.1 Nothing in these Terms is intended to exclude any provision of legislation designed to ensure that the rights as a consumer are fairly balanced and these terms are otherwise fair.
9.2 Neither you nor we shall not be responsible to the other for any loss, damage, costs or expenses suffered which are not reasonably foreseeable as a result of any breach of these Terms, or carrying out or failing to carry out anything required of each of us respectively. For this purpose, loss, damage, costs or expenses are ‘reasonably foreseeable’ if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract for the Product(s) you ordered.
9.3 We only supply the Product(s) through the Website for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use the Products for that purpose.
9.4 Nothing in these Terms is in any way intended to exclude or limit our liability for:
(a) Death or personal injury caused by our negligence;
(b) Fraud or fraudulent misrepresentation;
(c) Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); or
(e) Defective products under the Consumer Protection Act 1987.
We reserve the right to terminate any contract with you should you be in serious breach of your obligations under these Terms.
10.1 An Unpredictable Event means any act or event beyond our reasonable control including (but not only), strikes, lock-outs or other industrial action taken by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport between us and your delivery address.
10.2 We will not be liable or responsible for any failure to carry out, or delay in performance of, any of our obligations under a contract with you that is caused by an Unpredictable Event.
10.3 If an Unpredictable Event happens which affects the performance of our obligations under any contract with you: (a) We will contact you as soon as reasonably possible to notify you; (b) Our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the Unpredictable Event, and we will arrange a new delivery date with you after the event is over; and (c) If you do not agree to the re-arranged delivery date, or do not agree to one being re-arranged, you can receive a refund by notifying us via our Contact Us Page or in writing to:
Courtesy Shoes Limited
Trading as Wynsors World of Shoes
Park Road Industrial Estate
11. Communication Between Us
11.1 When we refer, in these Terms, to "in writing", this will include e-mail.
11.2 If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to the above contact email and postal addresses. You can always contact us using our Customer Services telephone line, or otherwise through the Contact Us page.
11.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
12. Other Important Terms
12.1 These Terms constitute the entire agreement between you and us relating to the provision of Product(s) you order on the Website and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past orders.
12.2 Notwithstanding that the whole or any part of any provision of these Terms may prove to be illegal or unenforceable the other provisions of these Terms and the remainder of the provision in question shall remain in full force and effect.
12.3 We may assign or transfer any of our rights or sub contract any of our obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these Terms except with our specific consent in writing (but we will not unreasonably withhold such consent).
12.4 A person who is not a party to these Terms shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
12.5 If we have not noticed and/or insisted that you perform any of your obligations under these Terms, or if we do not enforce (or delay in enforcing) our rights against you immediately, that will not mean we have waived our rights to require you to comply with those obligations. We would only waive our rights if we make it clear in writing.
12.6 These Terms and any contract into which they are incorporated shall be governed by and construed in accordance with the laws of England and Wales. This means a contract for the purchase of Product(s) through our Website and any dispute or claim arising out of or in connection with it will be governed by English law and the courts of England and Wales will have non-exclusive jurisdiction to deal with any disputes. However, if you are resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
We aim to provide you with a quality service. If, however, you feel that you have cause to complain, you can contact us at the address shown at the top of these Terms above. We will try to do our best to solve any problems that arise.