We won! But it’s all thanks to you.
North West -based online retailer Wynsors World of Shoes has been named as one of Britain’s best places to shop on the internet.
Shoppers using leading price comparison website Shopzilla.co.uk rated Wynsors.com, which sells top value footwear for the whole family including famous brands, as excellent across a series of key performance measures including overall satisfaction, choice, ease of use, on-time delivery and customer service.
Wynsors.com was one of only 11 companies nationwide to receive a prestigious Shopzilla Circle of Excellence Gold Award, the scheme’s second highest honour. Only eight companies were presented with Platinum Awards, the scheme’s most prestigious accolade. Wynsors’s success was announced at a Champagne ceremony in London, the first time Shopzilla – the world’s leading price comparison website – has held the prestigious Circle of Excellence Awards in the UK.
David Buchanan, Marketing Manager of Wynsors, said: “Since we took the site transactional last year its growth has been phenomenal and we fully expect this to continue. We certainly feel that our involvement with Shopzilla has no doubt served to assure our customers that we are both reputable and easy to deal with. The team are absolutely delighted to win a Shopzilla Circle of Excellence Gold Award. It has been awarded solely on the basis of feedback from our customers. It is fantastic to know that our customers have had such a positive experience shopping with us.”
Congratulating the award winners, Scott Macon, Managing Director for Shopzilla Europe, said: “The Circle of Excellence Awards recognise the very best online retailers as voted for by the people who really matter, their customers. Wynsors.com has shown it is up to the task of meeting its customers’ very high expectations. “Our own recent research has shown that people in the UK are among the most avid online shoppers in the world and they rightly demand excellence. These awards not only show where that excellence is being achieved but set the benchmark for the future.”
Platinum winners had to score the highest overall in their category across seven satisfaction metrics, and Gold winners had to have scored above the category average in at least six of the following key service metrics:
Satisfaction Metrics UK Industry Average
(on a 10-point scale)
Overall Satisfaction: 8.78
Product Selection: 8.64
Ease of Finding Products: 8.72
Repurchase Intent: 8.79
Product Met Expectations: 9.01
On-time Delivery: 8.70
Customer Support: 8.33
